Privacy policy: what we collect, why and how to ask

What this policy covers

This Privacy Policy covers information that may be handled when you visit the website, contact MarketingExtra, or discuss a potential or active engagement. It applies to information you choose to provide and to limited technical information that may be generated during site use.

Information you provide may include your name, contact details, company or project information, and the contents of messages or files you send. If you describe a campaign or ask for a proposal, that material may include business plans, public project links, objectives, or other details you decide are relevant. Please avoid sending sensitive personal information unless it is necessary for your request.

Technical information may include details such as browser or device characteristics, pages viewed, and the time or manner of a site interaction. The exact information available can vary with the features you use and your browser settings. This policy does not describe the separate practices of websites or platforms you reach through external links.

If you are reviewing our other site terms, see the Terms of service. For the specific information involved in your inquiry, contact us using the route on our Contact page.

Why do we use information and cookies?

We use information to respond to inquiries, understand the requested work, communicate about a potential or current engagement, and operate or improve the website. The purpose is to handle the interaction you initiated and support the services or information you asked about.

For example, information in a message can help us understand your project plan and reply with relevant next steps. Technical details can help diagnose a site issue or understand which pages are being used. If the website uses cookies or similar technologies, they may support site functions or help us understand site interactions. Your browser may provide settings to manage cookies; changing them can affect how some site features work.

Before sending information, consider whether it is needed for the question you are asking. A useful first message can usually identify your project, the service area you are considering, and a way to reply. Avoid including account passwords, private keys, or confidential records that are not needed for an initial discussion. You can also review How we work to understand the engagement process before sharing project context.

When information is shared or kept

Information may be shared when it is needed to respond to you, carry out work you request, operate the website, or meet an applicable legal obligation. Access should be limited to people or service providers who need the information for the relevant task. Information is not made public merely because you send it to us.

We aim to retain information only for as long as it is useful for the purpose for which it was received, for managing an ongoing relationship, or for addressing legal and operational requirements. The appropriate period can differ between a short website inquiry and records connected with an engagement. When information is no longer needed, it may be deleted or otherwise handled in a way that reduces its association with you, subject to applicable requirements.

We use appropriate measures to protect information in our care, but no website transmission or storage method can be described as completely risk-free. If you follow a link to a third-party platform, its own systems and privacy practices govern information you provide there; review that platform’s policy before submitting details.

How to make a privacy request

You can contact MarketingExtra with a question about information connected with your inquiry or engagement. Tell us what you are asking about and provide enough context for us to locate the relevant exchange, such as the email address or project name you used. Do not include passwords, private keys, or unnecessary sensitive details in the request.

Depending on your location and the circumstances, you may be able to ask for access to, correction of, or deletion of personal information, or raise an objection to a particular use. We will read the request, seek clarification if needed, and respond through the contact channel you provide. Some records may need to be retained where there is a valid operational or legal reason; if that applies, we will explain the limitation in our response.

For the clearest review, send one message describing the request, the information or interaction involved, and how you would like us to reply. Start from the Contact page; after receiving your note, we can identify the relevant records and explain the next step.